Question 1

How do DXF exports from StoneHub work with CNC bridge saws?

Accepted Answer

StoneHub exports standard, universal 2D DXF files containing clean cut path vectors. Any CNC bridge saw or waterjet controller running standard CAD/CAM software (such as Park Industries, BACA Systems, Breton, Prussiani, GMM, CMS, and Northwood) can open these DXF files directly for cutting.

Question 2

How can I contact customer support and what is the turnaround time?

Accepted Answer

You can reach our team directly at contact@stonehubapp.com or submit a request through the form on this page. We typically respond within 2 hours during regular business hours (Monday through Friday, 8:00 AM – 7:00 PM ET).

Question 3

How do I customize my edge profile pricing and material rates?

Accepted Answer

You can customize your shop's rates directly in your StoneHub settings. Set your prices per linear foot for standard and premium edge profiles (eased, bullnose, ogee, mitered apron), specify sink and cooktop cutout fees, and set default material costs per square foot or per slab.

Question 4

How do I track and manage remnant slabs in StoneHub?

Accepted Answer

Usable offcuts from completed nesting layouts are automatically saved to your digital remnant inventory with exact dimensions. You can also manually add, view, and search your available remnants at any time when estimating small projects like bathroom vanities.

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Support Quick Answers

How do DXF exports from StoneHub work with CNC bridge saws?

How can I contact customer support and what is the turnaround time?

How do I customize my edge profile pricing and material rates?

How do I track and manage remnant slabs in StoneHub?